General questions
Unfortunately, due to organizational and safety reasons, it is not possible to visit our company.
We produce only at the site in Mellrichstadt in Bavaria – everything is Made in Germany.
Due to the high number of incoming mail, there may be delays in responding to your request. You will receive a reply from us in any case.
General product questions
We do not offer comprehensive technical advice over the phone. In order to get to know and appreciate our products better, we recommend consulting with your local dealer. In addition to the technical information, you can also experience the quality of the products by touching and testing them.
You can find our user manuals and catalogs in our download section on our website. If you cannot find what you are looking for, please contact us by e-mail at info@weihrauch-sport.de. If required, we can also provide you with a printed version.
We do not offer comprehensive technical advice by telephone. However, you are welcome to send us your technical questions. Please use our contact form to get in touch with us.
Our products are distributed via distributors and dealers only. If you have any questions about prices and delivery times, please contact your local dealer, he will be glad to assist you.
Our products are distributed via distributors and dealers only. We will be happy to provide you with information about local dealers in your area on request, if known.
Due to the current high demand and depending on the distribution channel, our delivery times can vary depending on the model and can take several months.
No. We have various product groups in our range. These were and are manufactured according to different number ranges. There may be overlaps here.
Yes, the effort to determine the year of manufacture of our products based on the serial number is associated with a significant effort. We can therefore only pass on such information to authorities or for a fee of 30,- € (incl. VAT). Please use our contact form for this purpose.
No, we do not offer such modifications for our guns. Our guns meet the legal requirements and are also available in different levels of power depending on the country. A modification voids any warranty and may make you liable to prosecution if the firearm no longer complies with legal requirements. Such modifications also impair the durability and reliability of our products, which is why we advise against them.
Questions on our pre-charged models (PCP air guns)
The maximum use period of 10 years must not be exceeded. After these 10 years have expired, the cartridge must no longer be used and must be returned empty to the manufacturer for a chargeable inspection in accordance with the regulations. Please note the date of manufacture or the date of the periodic inspection on the cartridge. This is only possible once. Any applicable national regulations should also be observed and remain unaffected.
We will be happy to offer you this. Please use our contact form for this.
Only the original air cartridges from Weihrauch should be used. It is also essential to observe the user manual. Weihrauch accepts no liability for damage of any kind caused by modifying parts, converting or installing non-original parts or failing to observe the user manual.
The air cartridges of the HW 110 and HW 44 models are not intended for disassembly. If you have nevertheless removed the compressed air cartridges, the warranty will become void. Incorrect installation can cause damage and result in a chargeable repair.
There are three supply systems for filling:
- Compressed air pumps/hand pumps
- Compressors
- Compressed air cylinders
The maximum allowed filling pressure is 200 bar. Only use oil- and water-free, filtered compressed air.
If the trigger systems was detached from the gun, it needs to be screwed-on uncocked. Otherwise, the sear can break.
Modifications of the gun mechanism may cause a gun to malfunction and tampering with a gun may make it unsafe to use.
Questions about spare parts, care, complaints and repairs
Please contact your local dealer or online retailer for spare parts.
We keep spare parts in stock, also for older guns. Please contact your dealer if you require repairs or spare parts.
Please use our contact form, as we have a lot of spare parts in stock, we can help you in most cases and offer a solution.
Due to strict German and different European and world-wide gun laws (depending on country) it is very difficult to handle with this situation. In this case please contact your local dealer or gunsmith. They will be able to help you with repairs. Please let us know your zip code and we will be happy to name a dealer in your area.
Always contact your dealer in the case of a malfunction. They will be glad to assist you.
Clean your air gun regularly. You should always take care for and maintain the air gun properly. Only in this way your air gun can perform and give you the desired success. If you have any questions or doubts please contact somebody qualified like e. g. your gun dealer / gunsmith or directly us. After use and before longer storage all metal parts should be lubricated with a special gun oil to prevent rust and to keep your air gun in good condition. The barrel hinges should be slightly oiled at regular intervals. The lubrication of your system (piston, piston seal, main spring) was already applied during assembly. With normal use it has to be renewed when the piston seal or the main spring have to be exchanged. A fouled barrel affects accuracy and performance. The barrel’s bore should be cleaned by means of a felt wad or cleaning rod with cords. We can recommend also e. g. felt rifle cleaners. Use only slightly oiled and fluff-free cleaning equipment. There are special cleaning equipments for air guns available at your local gun shop. Do not use wire brushes or steel-tipped cleaning rods. These could seriously damage the rifling. Pull the cords only from the chamber to the muzzle through the barrel. Be careful not to overlubricate. Please use only resin and acid free oils.
If you have a complaint, please contact the dealer from whom you purchased the product. They will be the first to help you.
Whether old or new, the cause of rust usually depends on how the product is stored and how the blued surface is cared for. For this reason, always store your gun in dry rooms and oil it regularly, even if the gun is/was not in use. In particular, make sure that the surfaces are oiled even after use, as fingerprints on the bluing can cause rusting.
At the first glance a lot of rooms seem to contain dry air although this is not the case. Please also refer to the information in the previous question.
Questions on ammunition
Every gun has its own characteristics. To achieve the best results, you should try out different types of pellets from different manufacturers. We particularly recommend the use of good quality diabolos such as those from H&N, JSB or RWS.
It is essential that ammunition has to be selected individually for each rifle/gun. Each gun has its own characteristics. Our recommendation: Test the shooting performance with different good quality diabolo pellets. This applies in particular to newly purchased products. Your local dealer is usually the right contact for advice on ammunition. Important note: Only use “diabolo pellets” and not steel darts, bolts, balls or similar projectiles.